Privacy Policy
Privacy Policy
At Nutree Shop, we are committed to ensuring the privacy and security of your personal information. We understand the importance of protecting your data and want you to feel confident when using our website, nutreeshop.com. This privacy policy describes the information we collect, how we use it, and the steps we take to protect your data. We are committed to complying with applicable data protection laws and ensuring a transparent and secure experience for all our customers.
What we collect and store
When you visit nutreeshop.com, we keep track of :
- The products you have viewed: we use these, for example, to show you the products you have recently viewed.
- Location, IP address and browser type: we use these for purposes such as estimating taxes and shipping costs.
- Delivery address: we will ask you to enter this so that, for example, we can estimate delivery costs before you place an order and send the order to you.
- We also use cookies to track the contents of your shopping cart as you browse our site.
When you make a purchase from us, we ask you to provide information including your name, billing address, shipping address, e-mail address, telephone number, credit card payment details and optional account information such as username and password. We use this information for a variety of purposes, such as:
- Send you account and order information.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Configure your account for our store.
- Meet any legal obligations we may have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will retain your name, address, e-mail address and telephone number, which will be used to pre-fill information for future purchases.
To process recurring subscription payments, we retain your name, billing address, shipping address, e-mail address, phone number and credit card payment details.
How long we keep your information
We generally keep information about you for as long as we need it for the purposes for which we collect and use it, and for as long as we are not legally required to keep it. This includes your name, e-mail address, and billing and shipping addresses.
Who on our team has access to your information
Members of our team, including administrators and store managers, have access to the information you provide. This access includes order information, such as products purchased, date of purchase and shipping address, as well as customer information, such as your name, e-mail address, billing and shipping addresses. Members of our team have access to this information to help process orders, issue refunds and assist you.
What we share with others
We share information with third parties who help us provide our orders and store services, particularly in connection with payments. For example:
- Payments: We accept payments via Stripe. When processing payments, some of your data will be transmitted to Stripe, including information needed to process or support the payment, such as purchase total and billing information. Please see Stripe’s privacy policy for more details.
Data security
We are committed to ensuring the security of your data. We use industry-standard security measures, including encryption and Secure Sockets Layer (SSL) technology, to protect customer data. While we take every precaution, it is important to remember that no method of transmission over the Internet is completely secure.
Data breach notification
In the event of a data breach, we have put in place a procedure to promptly notify affected customers in accordance with data protection laws. We will inform you as soon as possible of any breach and take steps to mitigate its impact.
Third-party services
We use various third-party services, such as analytics tools and marketing services, to enhance your shopping experience. Please note that these services may collect additional information about you. We recommend that you consult their privacy policies to understand how they handle your data.
User rights
You have rights concerning your personal data. You can access, correct, delete or restrict the processing of your personal data. To exercise these rights, please contact our designated point of contact for privacy issues.
Cookie policy
Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy to understand what cookies are, how they are used, and how you can manage your cookie preferences. By using our site, you consent to our use of cookies.
Marketing and communication preferences
We respect your marketing and communication preferences. You can easily choose whether or not to receive marketing communications and manage your preferences via your account settings.
Contact details
If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer or our designated point of contact for privacy issues at the following coordinates:
Email: info@nutreeshop.com
Address: 3-125 RUE Chef-Aimé-Romain, Wendake, Québec, G0A4V0, Canada
Legal basis for data processing
Our data processing activities are based on various legal grounds, including consent, legitimate interest and contractual necessity. If you have specific questions about the legal basis for data processing, please contact us.
User comments and complaints
We welcome your feedback and are committed to addressing any data protection concerns you may have. Please do not hesitate to contact us with your comments or complaints.
Changes to the Privacy Policy
We reserve the right to revise and update this Privacy Policy periodically to reflect changes in our data collection and protection practices. Changes will be effective immediately upon posting on this page. We encourage you to periodically review this policy to stay informed of any updates. Your continued use of our site following the posting of changes on this page means that you accept those changes. In the event of material changes, we may notify you by other means, such as e-mail or a notice on our website.
By using our site and services, you agree to the terms of this privacy policy. We are committed to protecting your data and respecting your privacy. Thank you for choosing Nutree Shop.